Exchange or Return of Goods

Our minimum order value is 200 €, and all orders qualify for FREE SHIPPING.

Exchange or Return of Goods Policy

We value our business-to-business (B2B) relationships and strive to provide exceptional products and services to our valued partners. While we aim for complete satisfaction with your purchases, we understand that there may be occasions when returns or exchanges are necessary. To facilitate a smooth and efficient return process, please review our B2B Return Policy outlined below:

  • Returns for reasons other than defects or damage are generally not accepted for B2B transactions. However, exceptions may be made on a case-by-case basis at our discretion.
  • Contact our B2B customer support team at info@kinetic-energy.eu to initiate the return process.
  • All returns require prior authorization. You will receive instructions on how to return the item(s) upon approval.
  • Returned items must be in their original condition, unopened, and with all original packaging.
  • A restocking fee may apply for returned items, depending on the nature of the return. Our customer support team will provide you with details if applicable.
  • Unless the return is due to our error, you are responsible for return shipping costs.
  • We recommend using a trackable shipping method to ensure the safe return of your items.
  • Upon receiving and inspecting the returned item(s), we will process your request for a refund or replacement, as appropriate.
  • Refunds will be issued to the original payment method used for the purchase.
  • Custom-made or personalized items are typically non-returnable, except in cases of defects or errors on our part.
  • We are committed to keeping you informed throughout the return process, from initiation to resolution.

Our B2B Return Policy is subject to change, and any updates will be communicated to our business partners promptly.

If you have any questions or need assistance with a return, please don't hesitate to contact our B2B customer support team at info@kinetic-energy.eu. We value your partnership and are here to ensure your satisfaction with our products and services.

Thank you for choosing Kinetic Energy Europe as your B2B partner. We look forward to serving your business needs.