Warranty

All products purchased by our B2B customers are covered by a standard 2-year (24 months) warranty from the date of purchase.

Please note that some retailers offer warranties of up to 5 years for KINETIC ENERGY products. If you've purchased our product from a retailer offering a 5-year warranty and encounter an issue, please contact the place of purchase directly. We will collaborate with the reseller to resolve the matter efficiently.

Important Note:

If you are unsure whether the product is faulty or not, we encourage you to reach out to our dedicated tech team at info@kinetic-energy.eu. Please provide us with detailed information about the issue you're experiencing, and if possible, include photos and videos that can help us understand the problem better. We are committed to assisting you and will do our best to provide guidance and support.

Warranty Policy

We stand behind the quality of our products and are dedicated to providing a straightforward and reliable warranty policy for our valued business-to-business (B2B) partners. This Warranty Policy outlines the specific details regarding the warranty period, return procedure, and product replacement for your convenience and peace of mind.

  • All products purchased by our B2B customers are covered by a standard 2-year (24 months) warranty from the date of purchase.
  • In the event of a warranty claim, the affected product(s) must be sent to KONSTRUCTHOR ALL SRL for verification. Please contact our dedicated B2B support team at info@kinetic-energy.eu to initiate the warranty claim process.
  • Customers are responsible for the cost of shipping the product(s) to KONSTRUCTHOR ALL SRL for verification.
  • The warranty covers manufacturing defects and malfunctions that occur under normal and intended use of the product.
  • Excluded from warranty coverage are damages caused by misuse, neglect, accidental damage, unauthorized repairs or alterations, or other factors not related to the product's manufacturing.
  • Upon verification of a valid warranty claim, KONSTRUCTHOR ALL SRL will promptly replace the defective product(s) with new, equivalent items.
  • The replacement product(s) will be included with your next order, ensuring minimal disruption to your business operations.
  • Replacement products will be shipped to the customer as part of their next order, with the cost of shipping covered by KONSTRUCTHOR ALL SRL.
  • KONSTRUCTHOR ALL SRL will inspect the returned product(s) to determine the cause of the issue. If the product is found to be within warranty terms, it will be replaced accordingly.
  • This Warranty Policy is subject to change, and any updates will be communicated through official B2B channels.

By engaging in B2B transactions with KONSTRUCTHOR ALL SRL you agree to adhere to the terms and conditions outlined in this Warranty Policy. We strive to ensure the satisfaction and confidence of our B2B partners and appreciate your trust in our products and services.

If you have any questions or require further information regarding our warranty policy or warranty claim procedures, please do not hesitate to contact our dedicated B2B support team.

Faulty products shall be sent to the following address:

  • Company Name: KONSTRUCTHOR ALL SRL
  • Street Address: 53A / 2 Teleorman Street
  • City: Cluj-Napoca
  • Postal Code: 400573
  • Country: Romania
  • Phone: +40 0753 550 371

Contact us

Email: info@kinetic-energy.eu

Important Note:

  • Please notify us via email when dispatching the claimed goods and include the shipment's tracking number for our reference.
  • We kindly request that all shipments be sent using a reputable courier service. Please note that we do not accept shipments sent via postal services.